By H.J. Cunliffe, USL Trading and Bygone Times Trading
As the Operations Manager of a 2 large retail outlets in Lancashire with a staff count of over 200 our business regards staff training and development a priority in order to stay ahead of our competition.
We recently enlisted the services of Wolverhampton College who have provided us with 2 retail improvement courses that are tailored to our specific needs. The 2 courses we are currently benefitting from are the Business Improvement Techniques Diploma programme and Customer Service NVQ.
Both of these courses have proved to be beneficial to both our business and our employees, we have seen significant improvement in our staff delivering good customer service since they have enrolled on the customer service course and our income and footfall has seen a marked improvement due to our staff being more aware of how to improve on the services we currently provide to our customers as well as introducing new ideas and income streams. The Business Improvement course which includes modules on workplace organisation, best working practicies and customer perception has proved to be most beneficial to our business as we can monitor our improvement through KPI's and KRA's which are included within the Business improvement initiative.
We will be looking to enrol more staff onto the courses in the near future in order to keep our standards of staff training high.
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